Making workplace pensions easy
- Insight driven employee communications
- Dedicated employer servicing site
- Dedicated employee websites
Tailored guidance for members
Easy ways to engage with employees
Right from the start, even before people join, communications need to be reassuring, clear, concise and flexible.
Our insight shows that the workplace is key for engaging employees with their workplace pension. The right messages delivered effectively can help them appreciate its value, and recognise the importance of saving for their retirement.
We have campaigns available for workplace schemes, whether they require support through the auto-enrolment process or want to build awareness and ongoing engagement.
Our company pension websites for employees are full of compelling, insight driven content about joining the pension, getting the most out of it, payments and investment options.
Ongoing support
Once people have taken up their workplace benefits, the job is far from over. Support and service need to be in place to maintain engagement, build interest and offer ongoing reassurance.
We're committed to investing in innovative ways to engage customers with their pension. Our aim is to raise awareness through retirement roadshows, social media, national press, YouTube videos, radio interviews and events across the country.
Our retirement journey reflects the greater choice available to members at retirement. It starts from age 50 and is based on customer needs and is driven by a member's age and behaviour in the run up to retirement. It follows 3 phrases:
- Initial awareness - age 50-54
- Planning and deciding - age 54-until action is taken
- Review - after action has been taken
Dedicated service
We offer dedicated helpline numbers with a UK-based customer service team, on hand to provide guidance and help whenever it’s needed. Plus online tools and educational content for people who would prefer to interact online.
Product news
- New safeguarded flexible benefits warning – requirement to 'pause' some transactions for 2 weeks
30 March 2018 - FCA Policy Statement 18/6 – Advising on Pension Transfers
28 March 2018 - Regulatory PS17/12 – Prompts in the Annuity Market
06 March 2018 - Investing your Onshore Bond in the Distribution fund?
20 February 2018 - Contacting us on Wednesday 31 January
29 January 2018
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The information on this site is for qualified financial advisers and must not be relied on by anyone else. If you are not an adviser please go to our customer website for more information about our products and services.
