SLG LiveSite Portlet

Contact us

Telephone support

If our online support above doesn't answer your query, phoning us is the quickest way to help.

Calls may be monitored and/or recorded to protect you and us and help with our training. Call charges will vary.

Contact us

Existing policy enquiries

Check our online help and Client View for all customer details

Product Telephone details Phone line hours
Active Money SIPP 0345 0845 000 Monday to Friday 0900 - 1700

Please quote the customer plan number
in all communications
Active Money Personal Pension 0345 278 5626
Executive Pensions
- Executive Pension Plan EPP
- Individual Buy-Out Plan IBOP
- Transfer Plan S32
0345 60 60 008
Personal Pensions
- Stakeholder
- Retirement Annuity Contract S226
0800 634 7476
Workplace Pensions 0800 634 7479
Claims 0800 634 7477
Annuity and Pension payments 0345 60 60 007
International Bond 0345 300 4273 or +353 1 639 7766
Onshore Bond 0800 634 7471
Life servicing
- general enquiries
- maturities
0800 634 7471
Trustee Investment Plan (TIP) 0345 271 9506 Monday to Friday 0900 - 1730
Mutual Funds
- OEIC and Unit Trust holdings
- Sigma and Ignis ISA accounts
0345 113 6966
(you will be asked for your 6 digit account number when you call)

New business quotes & applications

SIPP and AMPP quote & apply online now
Compare multiple quotes, pull in favourite funds, enter the details you have and save for later.

Product Telephone details Phone line hours
Active Money SIPP 0345 0845 000 Monday to Friday 0900 - 1700
Active Money Personal Pension (AMPP) 0345 0845 000
Individual Life and Pensions products 0345 279 88 99
Life and Pensions Quotes

0800 634 7473
Individual pensions new business

0800 634 7470
Life new business

0800 634 7473
Individual pensions new business
International Bond
(Standard Life International)
0345 300 4273 (or +353 1 639 7766)
FundZone 0345 279 2002

Wrap - all enquiries

Online Wrap help
Do you have a question about using Wrap? Use our Wrap online help for hints and tips.

Product Telephone details Phone line hours
Existing Wrap platform users
Queries for account numbers starting with WP (Wrap)
0345 279 1001 Monday to Friday 0900 - 1700

Elevate - all enquiries

View our Elevate Q&As or website for more information:

Product Telephone details Phone line hours
Elevate - all enquiries 0345 600 2399 Monday to Friday 0800 - 1800

Workplace including auto-enrolment

Use our online services to quote, apply and service workplace clients:

Product Telephone details Phone line hours
New Scheme Enquiries 0345 268 8478 Monday to Friday 0900 - 1700
Group/Corporate Pensions (scheme & planholder enquiries) 0800 634 7479

Adviser Accounts & sales support

Use our online services to print commission statements or manage adviser charges:

Product Telephone details Phone line hours
Adviser Accounts
(incl Change of Agency requests)
0345 60 60 006

NB: Letters of Authority for information online should be sent to the relevant Existing policy enquiry team
Monday to Friday 0900 - 1700
Adviser Relationships 0345 279 2000

Sales support to London North, London South, South West, Midlands, North England and Scotland & Northern Ireland business centres
Bank and Wealth Management 0117 975 6108

Centralised Intermediary Sales, based in Edinburgh, provides a telephone based sales service in conjunction with regional Business Development Managers for Bank and Wealth Manager customers.

Standard Life Wealth

Get online client valuations for Standard Life Wealth clients:

Product Telephone details Phone line hours
Standard Life Wealth - all queries 0345 279 8880 Monday to Friday 0900 - 1700

Website support

Check our online help for our website and Client View enquiries

Product Telephone details Phone line hours
Adviserzone
- Registration and login enquiries
- General website enquiries
0345 60 60 036 Monday to Friday 0900 - 1700
Fundzone
- Site navigation
- Product information
- Servicing queries
0345 279 2002
Fundzone
- Registration or access queries
0345 60 60 036
Group Pension Zone
- General queries
0345 60 60 092
Group Pension Zone
- Registration or access queries
0345 60 60 036

Email and address details

As email is not a secure method of communication, please don’t include your clients personal or plan information in your message. If your message is urgent, please call us on a number above.

Email details

Wrap (all enquiries) wrap_servicing@standardlife.com
New business quotes sales_quotes@standardlife.com
New business applications
Active Money SIPP sipp_customercentre@standardlife.com
Active Money Personal Pension ampp_customercentre@standardlife.com
Individual Pensions

Life

International Bond (Standard Life Internations)
newbusiness_ops@standardlife.com
FundZone fundzone_servicing@standardlife.com
Existing policy enquiries - please quote the customer plan number in all emails
Active Money SIPP - general sipp_customercentre@standardlife.com
Active Money SIPP - property enquiries sipp_property@standardlife.com
Active Money SIPP - specialist investments sipp_speciinvestments@standardlife.com
Active Money SIPP - in-specie sipp_inspecie@standardlife.com
Active Money Personal Pension (AMPP) ampp_customercentre@standardlife.com
Executive Pensions service_epp@standardlife.com
Personal Pensions
Stakeholder and Retirement Annuity Contract (S226)
service_ppp@standardlife.com
Claims claims_ppp@standardlife.com
Annuity and Pension payments service_annuity@standardlife.com
Group Personal Pensions service_gp@standardlife.com
Corporate and IP Trading (Group SIPP and GFRP fund switching) gsippsi_scc@standardlife.com
Occupational Pensions
Contracted in Money Purchase (CIMP)
Retirement Account Plan (RAP)
Group Additional Voluntary Contributions Plan (GAVC)
corppen_service@standardlife.com
Small Self Administered Scheme (SSAS) ssas_unit@standardlife.com
Bonds
International Bond (Standard Life International)
service@slinternational.ie
Onshore Bonds (General enquiries) service_ppp@standardlife.com
Life servicing service_life@standardlife.com
Investments
Fundzone (for accounts starting with SP)
fundzone_servicing@standardlife.com
Trustee Investment Plan (TIP) globalclientservicing@standardlife.com
Mutual Funds
- OEIC and Unit Trust holdings
- Sigma and Ignis ISA accounts
investor_services@standardlife.com
Legacy policy enquiries service_ppp@standardlife.com
Website support
Adviserzone
(Registration, user profile, use of the site)
sales_ecommerce@standardlife.com
Fundzone
(use of the site, product info, servicing)
fundzone_servicing@standardlife.com
Fundzone
(Registration or access queries)
sales_ecommerce@standardlife.com
Group Pension Zone
(General enquiries)
csd_ecommerce@standardlife.com
Group Pension Zone
(Registration or access queries)
sales_ecommerce@standardlife.com
Adviser accounts & sales support
Adviser accounts info_commission@standardlife.com
Bank and Wealth Management banks_support@standardlife.com
Adviser relationships sales_support@standardlife.com

Address details

Standard Life - all general correspondence Standard Life
Dundas House
20 Brandon Street
Edinburgh
EH3 5PP
Adviser relationships & Bank and Wealth Management Standard Life House
1st Floor West
30 Lothian Road
Edinburgh
EH1 2DH

The information on this site is for qualified financial advisers and must not be relied on by anyone else. If you are not an adviser please go to our customer website for more information about our products and services.

 

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