SLG LiveSite Portlet

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SLG LiveSite Portlet

Wrap platform help

Do you have a question about using Wrap? Try our new Wrap help section with answers to common questions and tips on how to get the most out of the platform.

Wrap - all enquiries

For IFAs who currently use Standard Life Wrap. Our phone lines are open Monday to Friday from 0900 to 1730.
Product Address Contacts
Wrap Standard Life
Dundas House
20 Brandon Street
Edinburgh
EH3 5PP
Tel: 0845 279 1001*
For account numbers starting with WP (Wrap)


Wrap enquiries telephone menu (PDF, 53Kb)

Email iconwrap_servicing@standardlife.com

Online Wrap help
Do you have a question about using Wrap? Use our Wrap online help for hints and tips.

New business quotes

Our phone lines are open Monday to Friday from 0900 to 1700.
Product Address Contacts
Individual Life and Pensions products

International Bond (Standard Life International)
  Tel: 0845 279 88 99*
Email iconsales_quotes@standardlife.com
Active Money SIPP and Active Money Personal Pension (AMPP)  

Tel: 0845 0845 000*
SIPP & AMPP - select Option 3

Email iconsales_quotes@standardlife.com

Submitting new business

Our phone lines are open Monday to Friday from 0900 to 1700.
Product Address Contacts
Active Money SIPP Standard Life
Dundas House
20 Brandon Street
Edinburgh
EH3 5PP
Tel: 0845 0845 000*
New payments - hold the line
Enquiries/chasers - hold the line
Fax: 0131 274 8602
Email iconsipp_customercentre@standardlife.com
Active Money Personal Pension (AMPP) Standard Life
Dundas House
20 Brandon Street
Edinburgh
EH3 5PP
Tel: 0845 278 5626*
Option 1
Fax: 0131 274 8602
Email iconampp_customercentre@standardlife.com
Individual Pensions Standard Life
Dundas House
20 Brandon Street
Edinburgh
EH3 5PP
Tel: 0800 634 7473*
Fax: 0131 245 0135
Email iconnewbusiness_ops@standardlife.com
Group/Corporate Pensions Standard Life
Dundas House
20 Brandon Street
Edinburgh
EH3 5PP
Tel: 0800 634 7479* or 0131 245 0896*
Life Standard Life
Dundas House
20 Brandon Street
Edinburgh
EH3 5PP
Tel: 0800 634 7470*
Fax: 0131 246 9973
Email iconnewbusiness_ops@standardlife.com
International Bond (Standard Life International) Standard Life
Dundas House
20 Brandon Street
Edinburgh
EH3 5PP
Tel: 0845 300 4273* (Option 1) or +353 1 639 7766*
Email iconnew_business_team@slinternational.ie
FundZone Standard Life
Dundas House
20 Brandon Street
Edinburgh
EH3 5PP
Tel: 0845 279 2002*
Email iconfundzone_servicing@standardlife.com

Good to go - new scheme enquiries

Our phone lines are open Monday to Friday from 0900 to 1700.
Product Address Contacts
Good to go - New Scheme Enquiries New Scheme Enquiries support team
Tel: 0845 268 8478*
Contact your Standard Life relationship manager for support with our Good to go solutions

Existing policy enquiries

Our phone lines are open Monday to Friday from 0900 to 1700 unless indicated otherwise.
Product Address Contacts
Active Money SIPP Standard Life
Dundas House
20 Brandon Street
Edinburgh
EH3 5PP

Tel: 0845 0845 000
Select from the following options:

Option 1 - Drawdown
Option 2 - Fundswitch/trading enquiry
Option 3 - New business and increment quotes
Option 4 - Annuity Enquiry
Option 5 - Property Enquiry
sipp_property@standardlife.com

All other enquiries - Hold the line.

Claims (including annuity quotes and transfers out)
Tel: 0845 0845 000

Specialist investment team
Tel: 0845 279 8881 Sipp_specinvestments@standardlife.com

In-specie team
Sipp_inspecie@standardlife.com

Email iconsipp_customercentre@standardlife.com
Active Money Personal Pension (AMPP) Standard Life
Dundas House
20 Brandon Street
Edinburgh
EH3 5PP
Tel: 0845 278 5626*

Option 1: New business related enquiries including paying money into a plan

Option 2 then:
1
- Buying and selling funds
2- General servicing enquiries

Option 3: Claims and transfers out
Email iconampp_customercentre@standardlife.com
Individual Pensions
Servicing – Personal Pensions Stakeholder Pensions and Retirement Annuity Contract (S226) Standard Life
Dundas House
20 Brandon Street
Edinburgh
EH3 5PP
Tel: 0800 634 7476*
Fax: 0131 274 8609
Email iconservice_ppp@standardlife.com
Claims Standard Life
Dundas House
20 Brandon Street
Edinburgh
EH3 5PP
Tel: 0800 634 7477*
Fax: 0131 274 8609
Email iconclaims_ppp@standardlife.com
Annuity and Pension payments Standard Life
Dundas House
20 Brandon Street
Edinburgh
EH3 5PP
Tel: 0845 60 60 007*
Fax: 0131 246 2275
Email iconservice_annuity@standardlife.com
Group Personal Pensions

Standard Life
Dundas House
20 Brandon Street
Edinburgh
EH3 5PP

Tel: 0800 634 7479* or 0845 60 60 057* (Group SIPP/Group Flexible Retirement Plan 'D' numbered policies)

Fax: 0131 274 8604
Email iconCorppen_service@standardlife.com
Corporate and IP Trading (Group SIPP and GFRP fund switching) Tel: 0845 60 60 159*

Fax: 0131 274 8604
Email icongsippsi_scc@standardlife.com
Executive Pensions (Executive Pension Plan (EPP), Individual Buy-Out Plan (IBOP) and Transfer Plan (S32)) Standard Life
Dundas House
20 Brandon Street
Edinburgh
EH3 5PP
Tel: 0845 60 60 008*
Fax: 0131 274 8609
Email iconservice_epp@standardlife.com
Occupational Pensions (Contracted In Money Purchase (CIMP), Retirement Account Plan (RAP) and Group Additional Voluntary Contributions Plan (GAVC)

Standard Life
Dundas House
20 Brandon Street
Edinburgh
EH3 5PP

Tel: 0800 634 7480*
Fax: 0131 245 0012
Email iconCorppen_service@standardlife.com
Small Self Administered Scheme (SSAS)   Tel: 0845 60 60 018*
Fax: 0131 274 8607
Email iconssas_unit@standardlife.com
International Bond (Standard Life International) Standard Life
Dundas House
20 Brandon Street
Edinburgh
EH3 5PP
Tel: 0845 300 4273* or +353 1 639 7766*
Option 1 - New Business
Email icon new_business_team@slinternational.ie
Option 2 - Quotes
Email icon sales_quotes@standardlife.com
Option 3 - Switches and Claims
Email icon middle_office@slinternational.ie
Option 4 - All other queries
Email icon service@slinternational.ie

Fax: +353 1475 4025
Life Servicing
General Enquiries (Onshore Bonds, Maturities) Standard Life
Dundas House
20 Brandon Street
Edinburgh
EH3 5PP
Tel: 0800 634 7471*
Fax: 0131 274 8603
Email iconservice_life@standardlife.com
Claims (Onshore Bonds, Maturities) Standard Life
Dundas House
20 Brandon Street
Edinburgh
EH3 5PP
Tel: 0800 634 7472*
Fax: 0131 274 8608
Email iconservice_life@standardlife.com
FundZone (For accounts starting with SP) Standard Life
Dundas House
20 Brandon Street
Edinburgh
EH3 5PP
Tel: 0845 279 2002*
Fax: 0131 274 8606
Email iconfundzone_servicing@standardlife.com
ISAs and Mutual Funds (For any accounts not starting with SP) Standard Life Investments
1 George Street
Edinburgh
EH2 2LL
Tel: 0845 279 3003* or 0131 245 2676*

Website support

Our phone lines are open Monday to Friday from 0900 to 1700.
Site Address Contact details
Adviserzone (registration, maintenance of your user profile, using the site)   Tel: 0845 60 60 036*
Email iconsales_ecommerce@standardlife.com
FundZone
FundZone (site navigation, product information, servicing queries)   Tel: 0845 279 2002*
Email iconfundzone_servicing@standardlife.com
FundZone (registration or access queries)   Tel: 0845 60 60 036*
Email iconsales_ecommerce@standardlife.com
Group Pension Zone
Group Pension Zone (general queries)   Tel: 0845 60 60 092*
Email iconcsd_ecommerce@standardlife.com
Group Pension Zone (registration or access queries)   Tel: 0845 60 60 036*
Email iconsales_ecommerce@standardlife.com

Business centres

Our phone lines are open Monday to Friday from 0900 to 1700.
Business Centres Address Contact details
Intermediary Distribution Support Standard Life House
1st Floor West
30 Lothian Road
Edinburgh
EH1 2DH
Tel: 0845 279 2000*
Fax: 0131 469 8213

Providing sales support to London North, London South, South West, Midlands, North England and Scotland and Northern Ireland business centres.
View event details
Email iconsales_support@standardlife.com
Bank and Wealth Management Standard Life House
1st Floor West
30 Lothian Road
Edinburgh
EH1 2DH
Tel: 0117 975 6108*

Centralised Intermediary Sales, based in Edinburgh, provides a telephone based sales service in conjunction with regional Business Development Managers for Bank and Wealth Manager customers.
Email iconbanks_support@standardlife.com

Adviser Accounts enquiries

Our phone lines are open Monday to Friday from 0900 to 1700.
Department Address Contacts
Adviser Accounts Standard Life
Dundas House
20 Brandon Street
Edinburgh
EH3 5PP
Tel: 0845 60 60 006*
Fax: 0131 274 8607

Email iconinfo_commission@standardlife.com

Standard Life International

Our phone lines are open Monday to Friday from 0900 to 1700.
Product Address Contacts
International Bond Standard Life
Dundas House
20 Brandon Street
Edinburgh
EH3 5PP
Tel: 0845 300 4273* or +353 1 639 7766*

Option 1
- New Business and claims
New Business
Email iconnew_business_team@slinternational.ie

Claims
Email iconservice@slinternational.ie

Option 2 - Quotes
Email icon sales_quotes@standardlife.com

Option 3 - All other queries
Email icon service@slinternational.ie

Standard Life Investments

Department Address Contacts
Institutional Client Services (For queries on corporate pooled pension funds and segregated funds.) Institutional Funds (Client Services)
Standard Life Investments
1 George Street
Edinburgh
EH2 2LL
Tel: 0131 245 9696*

Email iconinvestments_businessservicing@standardlife.com
Mutual Funds (For queries on ISAs and Investment Funds.) Mutual Funds
Standard Life Investments
1 George Street
Edinburgh
EH2 2LL
Tel: for accounts with 6 digits starting with '1', '2', '3' or '4' call 0845 279 3003* or 0131 245 2676*
Email icon cit_mutual@standardlife.com

Tel: for policy numbers starting with X, UA and W (Life) call 0800 634 7471*
Email icon service_life@standardlife.com

Tel: for account numbers starting with WP (Wrap) call 0845 279 1001*
Email icon wrap_servicing@standardlife.com

Tel: for account numbers starting with SP (FundZone) call 0845 279 2002*
Email icon fundzone_servicing@standardlife.com
Wholesale Investment Technical (For information on fund performance, current investment approach or our views on the outlook for global investment markets.) Wholesale Investment Technical
Standard Life Investments
1 George Street
Edinburgh
EH2 2LL
Tel: 0845 60 60 062*

Email iconinvestments_technical@standardlife.com

Standard Life Wealth

We work in partnership with financial advisers, tailoring our services to meet your clients’ needs. Please contact one of our business development managers:

Ronnie Binnie
Head of Business Development
Tel: 0131 245 6743
Mob: 0771 248 5691
Ronnie_binnie@standardlife.com



James England
Head of Charities and Corporate Investing
Tel: 0207 868 5761
Mob: 07703 695 277
James_england@standardlife.com


SLG LiveSite Portlet

Call rates

* Calls may be monitored and/or recorded to protect you and us and help with our training. Call charges will vary.