Contact us
Online support
Check our online support first for your query:
Telephone support - COVID-19 update
If our online support above doesn't answer your query, you can phone us for help.
We have business continuity plans in place in response to COVID-19. However demand on our phone lines is currently significantly higher than normal so you may experience delays. Please visit our COVID-19 servicing hub for more updates on how best to contact us at this time.
- Wrap and Elevate platforms COVID-19 hub
- Individual & Workplace COVID-19 hub – including International Bond
Calls and emails may be monitored and/or recorded to protect both you and us and help with our training. Call charges will vary.
Existing policy enquiries
Check our online help and Client View for all customer details
| Product | Telephone details | Phone line hours |
|---|---|---|
| Active Money SIPP | 0345 0845 000 | Monday: 10:00 - 17:00 Tuesday: 09:00 17:00 Wednesday: 10:00 - 17:00 Thursday: 09:00 - 17:00 Friday: 09:00 - 16:30 Please quote the customer plan number in all communications |
| Active Money Personal Pension | 0345 278 5626 | |
| Executive Pensions - Executive Pension Plan EPP - Individual Buy-Out Plan IBOP - Transfer Plan S32 |
0345 60 60 008 | |
| Personal Pensions - Stakeholder - Retirement Annuity Contract S226 |
0800 634 7476 | |
| Workplace Pensions | 0800 634 7479 | |
| Small Self Administered Scheme (SSAS) | 0345 606 0018 | |
| Claims | 0345 279 8861 | |
| Annuity and Pension payments | 0345 60 60 007 | |
| Onshore Bond and Tailored Investment Bonds | 0345 606 0033 | |
| Life servicing - general enquiries - maturities |
0345 606 0033 | |
| Legacy policy enquiries With profits Endowments and Protection | 0345 606 0033 | |
| Trustee Investment Plan (TIP) | 0345 271 9506 | Monday to Friday 09:00 - 17:30 |
| Mutual Funds - OEIC and Unit Trust holdings - Sigma and Ignis ISA accounts |
0345 113 6966 (you will be asked for your 6 digit account number when you call) |
|
| Fundzone - Investments (for accounts starting with SP) | 0345 279 2002 | Monday to Friday 09:00 - 17:00 |
| International Bond | 0345 300 4273 or +353 1 639 7766 |
New business quotes & applications
SIPP and AMPP quote & apply online now
Compare multiple quotes, pull in favourite funds, enter the details you have and save for later.
| Product | Telephone details | Phone line hours |
|---|---|---|
| Active Money SIPP | 0345 0845 000 | Monday: 10:00 - 17:00 Tuesday: 09:00 17:00 Wednesday: 10:00 - 17:00 Thursday: 09:00 - 17:00 Friday: 09:00 - 16:30 |
| Active Money Personal Pension (AMPP) | 0345 0845 000 | |
| Individual Life and Pensions products | 0345 279 88 99 Life and Pensions Quotes 0345 606 0012 Individual pensions new business 0345 279 8899 Life new business 0800 634 7473 Individual pensions new business |
|
| International Bond (Standard Life International) |
0345 300 4273 (or +353 1 639 7766) | Monday to Friday 09:00 - 17:00 |
| FundZone | 0345 279 2002 |
Wrap - all enquiries
Online Wrap help
Do you have a question about using Wrap? Use our Wrap online help for hints and tips.
| Product | Telephone details | Phone line hours |
|---|---|---|
| Existing Wrap platform users Queries for account numbers starting with WP (Wrap) |
0345 279 1001 | Monday to Friday 09:00 - 17:30 |
Elevate - all enquiries
View our Elevate Q&As or website for more information:
- Elevate charges and general Q&As
- Elevate adviser site for info and link to Elevate platform - elevateplatform.co.uk
| Product | Telephone details | Phone line hours |
|---|---|---|
| Elevate - all enquiries | 0345 600 2399 | Monday to Friday 08:00 - 18:00 |
Workplace including auto-enrolment
Use our online services to quote, apply and service workplace clients:
- Workplace online services - service existing workplace pensions and client details
- Quote & apply - new scheme enquiries
- Auto-enrolment help - standardlifeworkplace.co.uk
| Product | Telephone details | Phone line hours |
|---|---|---|
| Group/Corporate Pensions (scheme & planholder enquiries) | 0800 634 7479 | Monday: 10:00 - 17:00 Tuesday: 09:00 17:00 Wednesday: 10:00 - 17:00 Thursday: 09:00 - 17:00 Friday: 09:00 - 16:30 |
Adviser Accounts & sales support
Use our online services to print commission statements or manage adviser charges:
- Adviser payments - view and print your statement
- Manage adviser charges (SIPP & AMPP) - login to Client View
| Product | Telephone details | Phone line hours |
|---|---|---|
| Adviser Accounts | This line is currently closed due to COVID-19. Instead you can email us at info_commission@standardlife.com | Monday to Friday 09:00 - 17:00 |
| Adviser Relationships | 0345 279 2000 Sales support to London North, London South, South West, Midlands, North England and Scotland & Northern Ireland business centres |
|
Aberdeen Standard Capital
Get online client valuations for Aberdeen Standard Capital clients:
- Aberdeen Standard Capital client valuations
- aberdeenstandardcapital.com - for more information on our wealth services for advisers
| Product | Telephone details | Phone line hours |
|---|---|---|
| Aberdeen Standard Capital - all queries | 0345 279 8880 | Monday to Friday 09:00 - 17:00 |
Website support
Check our online help for our website and Client View enquiries
| Product | Telephone details | Phone line hours |
|---|---|---|
| Adviserzone - Registration and login enquiries - General website enquiries |
0345 60 60 036 | Monday: 10:00 - 17:00 Tuesday: 09:00 17:00 Wednesday: 10:00 - 17:00 Thursday: 09:00 - 17:00 Friday: 09:00 - 16:30 |
| Workplace online services - General queries |
0345 60 60 092 | |
| Workplace online services - Registration or access queries |
0345 60 60 036 | |
| Fundzone - Site navigation - Product information - Servicing queries |
0345 279 2002 | Monday to Friday 09:00 - 17:00 |
| Fundzone - Registration or access queries |
0345 60 60 036 |
Email and address details
As email is not a secure method of communication, please don’t include your clients personal or plan information in your message. If your message is urgent, please call us on a number above.
Email details
| Wrap (all enquiries) | wrap_servicing@standardlife.com |
| Elevate (all enquiries) | elevate_enquiries@standardlife.com |
| New business quotes | sales_quotes@standardlife.com | New business applications |
|---|---|
| Active Money SIPP | sipp_customercentre@standardlife.com |
| Active Money Personal Pension | ampp_customercentre@standardlife.com |
| Individual Pensions Life International Bond (Standard Life International) |
newbusiness_ops@standardlife.com |
| FundZone | fundzone_servicing@standardlife.com | Existing policy enquiries - please quote the customer plan number in all emails |
| Active Money SIPP - general | sipp_customercentre@standardlife.com |
| Active Money SIPP - property enquiries | sipp_property@standardlife.com |
| Active Money SIPP - specialist investments | sipp_specinvestments@standardlife.com |
| Active Money SIPP - in-specie | sipp_inspecie@standardlife.com |
| Active Money Personal Pension (AMPP) | ampp_customercentre@standardlife.com |
| Executive Pensions | service_epp@standardlife.com |
| Personal Pensions Stakeholder and Retirement Annuity Contract (S226) |
service_ppp@standardlife.com |
| Claims | claims_ppp@standardlife.com |
| Annuity and Pension payments | service_annuity@standardlife.com |
| Group Personal Pensions | service_gp@standardlife.com |
| Corporate and IP Trading (Group SIPP and GFRP fund switching) | gsippsi_scc@standardlife.com |
| Occupational Pensions Contracted in Money Purchase (CIMP) Retirement Account Plan (RAP) Group Additional Voluntary Contributions Plan (GAVC) |
corppen_service@standardlife.com |
| Small Self Administered Scheme (SSAS) | ssas_unit@standardlife.com |
| Bonds International Bond (Standard Life International) |
service@slinternational.ie |
| Onshore Bonds (General enquiries) | service_ppp@standardlife.com |
| Life servicing | service_ppp@standardlife.com |
| Investments Fundzone (for accounts starting with SP) |
fundzone_servicing@standardlife.com |
| Trustee Investment Plan (TIP) | globalclientservicing@standardlife.com |
| Mutual Funds - OEIC and Unit Trust holdings - Sigma and Ignis ISA accounts |
investor_services@standardlife.com |
| Legacy policy enquiries | service_ppp@standardlife.com | Website support |
| Adviserzone (Registration, user profile, use of the site) |
sales_ecommerce@standardlife.com |
| Fundzone (use of the site, product info, servicing) |
fundzone_servicing@standardlife.com |
| Fundzone (Registration or access queries) |
sales_ecommerce@standardlife.com |
| Group Pension Zone (General enquiries) |
csd_ecommerce@standardlife.com |
| Group Pension Zone (Registration or access queries) |
sales_ecommerce@standardlife.com | Adviser accounts & sales support |
| Adviser accounts | info_commission@standardlife.com |
| Sales Enablement | Sni_distribution@standardlife.com North_distribution@standardlife.com Midlands_distribution@standardlife.com South_distribution@standardlife.com London_distribution@standardlife.com Telephony_distribution@standardlife.com |
Address details
| Standard Life - all general correspondence | Standard Life House 30 Lothian Road Edinburgh EH1 2DH |
The information on this site is for qualified financial advisers and must not be relied on by anyone else. If you are not an adviser please go to our customer website for more information about our products and services.
