Wrap platform help
Do you have a question about using Wrap? Try our new Wrap help section with answers to common questions and tips on how to get the most out of the platform.
Wrap - all enquiries
| For IFAs who currently use Standard Life Wrap. Our phone lines are open Monday to Friday from 0900 to 1730. | ||
| Product | Address | Contacts |
|---|---|---|
| Wrap | Standard Life Dundas House 20 Brandon Street Edinburgh EH3 5PP |
Tel: 0845 279 1001* For account numbers starting with WP (Wrap) |
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| Online Wrap help Do you have a question about using Wrap? Use our Wrap online help for hints and tips. |
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New business quotes
| Our phone lines are open Monday to Friday from 0900 to 1700. | ||
| Product | Address | Contacts |
|---|---|---|
| Individual Life and Pensions products International Bond (Standard Life International) |
Tel: 0845 279 88 99* |
|
 sales_quotes@standardlife.com |
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| Active Money SIPP and Active Money Personal Pension (AMPP) | Tel: 0845 0845 000* |
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| sales_quotes@standardlife.com |
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Submitting new business
| Our phone lines are open Monday to Friday from 0900 to 1700. | ||
| Product | Address | Contacts |
|---|---|---|
| Active Money SIPP | Standard Life Dundas House 20 Brandon Street Edinburgh EH3 5PP |
Tel: 0845 0845 000* New payments - hold the line Enquiries/chasers - hold the line Fax: 0131 274 8602 |
| sipp_customercentre@standardlife.com |
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| Active Money Personal Pension (AMPP) | Standard Life Dundas House 20 Brandon Street Edinburgh EH3 5PP |
Tel: 0845 278 5626* Option 1 Fax: 0131 274 8602 |
| ampp_customercentre@standardlife.com |
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| Individual Pensions | Standard Life Dundas House 20 Brandon Street Edinburgh EH3 5PP |
Tel: 0800 634 7473* Fax: 0131 245 0135 |
| newbusiness_ops@standardlife.com |
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| Group/Corporate Pensions | Standard Life Dundas House 20 Brandon Street Edinburgh EH3 5PP |
Tel: 0800 634 7479* or 0131 245 0896* |
| Life | Standard Life Dundas House 20 Brandon Street Edinburgh EH3 5PP |
Tel: 0800 634 7470* Fax: 0131 246 9973 |
| newbusiness_ops@standardlife.com |
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| International Bond (Standard Life International) | Standard Life Dundas House 20 Brandon Street Edinburgh EH3 5PP |
Tel: 0845 300 4273* (Option 1) or +353 1 639 7766* |
| new_business_team@slinternational.ie |
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| FundZone | Standard Life Dundas House 20 Brandon Street Edinburgh EH3 5PP |
Tel: 0845 279 2002* |
| fundzone_servicing@standardlife.com |
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Good to go - new scheme enquiries
| Our phone lines are open Monday to Friday from 0900 to 1700. | ||
| Product | Address | Contacts |
|---|---|---|
| Good to go - New Scheme Enquiries | New Scheme Enquiries support team Tel: 0845 268 8478* |
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| Contact your Standard Life relationship manager for support with our Good to go solutions | ||
Existing policy enquiries
| Our phone lines are open Monday to Friday from 0900 to 1700 unless indicated otherwise. | ||
| Product | Address | Contacts |
|---|---|---|
| Active Money SIPP | Standard Life Dundas House 20 Brandon Street Edinburgh EH3 5PP |
Tel: 0845 0845 000 |
| sipp_customercentre@standardlife.com |
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| Active Money Personal Pension (AMPP) | Standard Life Dundas House 20 Brandon Street Edinburgh EH3 5PP |
Tel: 0845 278 5626*
Option 1: New business related enquiries including paying money into a plan Option 2 then: 1 - Buying and selling funds 2- General servicing enquiries Option 3: Claims and transfers out |
| ampp_customercentre@standardlife.com |
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| Individual Pensions | ||
| Servicing – Personal Pensions Stakeholder Pensions and Retirement Annuity Contract (S226) | Standard Life Dundas House 20 Brandon Street Edinburgh EH3 5PP |
Tel: 0800 634 7476* Fax: 0131 274 8609 |
| service_ppp@standardlife.com |
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| Claims | Standard Life Dundas House 20 Brandon Street Edinburgh EH3 5PP |
Tel: 0800 634 7477* Fax: 0131 274 8609 |
| claims_ppp@standardlife.com |
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| Annuity and Pension payments | Standard Life Dundas House 20 Brandon Street Edinburgh EH3 5PP |
Tel: 0845 60 60 007* Fax: 0131 246 2275 |
| service_annuity@standardlife.com |
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| Group Personal Pensions | Standard Life |
Tel: 0800 634 7479* or 0845 60 60 057* (Group SIPP/Group Flexible Retirement Plan 'D' numbered policies) Fax: 0131 274 8604 |
| Corppen_service@standardlife.com |
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| Corporate and IP Trading (Group SIPP and GFRP fund switching) | Tel: 0845 60 60 159* Fax: 0131 274 8604 |
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| gsippsi_scc@standardlife.com |
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| Executive Pensions (Executive Pension Plan (EPP), Individual Buy-Out Plan (IBOP) and Transfer Plan (S32)) | Standard Life Dundas House 20 Brandon Street Edinburgh EH3 5PP |
Tel: 0845 60 60 008* Fax: 0131 274 8609 |
| service_epp@standardlife.com |
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| Occupational Pensions (Contracted In Money Purchase (CIMP), Retirement Account Plan (RAP) and Group Additional Voluntary Contributions Plan (GAVC) | Standard Life |
Tel: 0800 634 7480* Fax: 0131 245 0012 |
| Corppen_service@standardlife.com |
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| Small Self Administered Scheme (SSAS) | Tel: 0845 60 60 018* Fax: 0131 274 8607 |
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| ssas_unit@standardlife.com |
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| International Bond (Standard Life International) | Standard Life Dundas House 20 Brandon Street Edinburgh EH3 5PP |
Tel: 0845 300 4273* or +353 1 639 7766* Option 1 - New Business new_business_team@slinternational.ieOption 2 - Quotes sales_quotes@standardlife.comOption 3 - Switches and Claims middle_office@slinternational.ieOption 4 - All other queries service@slinternational.ie
Fax: +353 1475 4025 |
| Life Servicing | ||
| General Enquiries (Onshore Bonds, Maturities) | Standard Life Dundas House 20 Brandon Street Edinburgh EH3 5PP |
Tel: 0800 634 7471* Fax: 0131 274 8603 |
| service_life@standardlife.com |
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| Claims (Onshore Bonds, Maturities) | Standard Life Dundas House 20 Brandon Street Edinburgh EH3 5PP |
Tel: 0800 634 7472* Fax: 0131 274 8608 |
| service_life@standardlife.com |
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| FundZone (For accounts starting with SP) | Standard Life Dundas House 20 Brandon Street Edinburgh EH3 5PP |
Tel: 0845 279 2002* Fax: 0131 274 8606 |
| fundzone_servicing@standardlife.com |
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| ISAs and Mutual Funds (For any accounts not starting with SP) | Standard Life Investments 1 George Street Edinburgh EH2 2LL |
Tel: 0845 279 3003* or 0131 245 2676* |
Website support
| Our phone lines are open Monday to Friday from 0900 to 1700. | ||
| Site | Address | Contact details |
|---|---|---|
| Adviserzone (registration, maintenance of your user profile, using the site) | Tel: 0845 60 60 036* |
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| sales_ecommerce@standardlife.com |
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| FundZone | ||
| FundZone (site navigation, product information, servicing queries) | Tel: 0845 279 2002* |
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| fundzone_servicing@standardlife.com |
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| FundZone (registration or access queries) | Tel: 0845 60 60 036* |
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| sales_ecommerce@standardlife.com |
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| Group Pension Zone | ||
| Group Pension Zone (general queries) | Tel: 0845 60 60 092* |
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| csd_ecommerce@standardlife.com |
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| Group Pension Zone (registration or access queries) | Tel: 0845 60 60 036* |
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| sales_ecommerce@standardlife.com |
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Business centres
| Our phone lines are open Monday to Friday from 0900 to 1700. | ||
| Business Centres | Address | Contact details |
|---|---|---|
| Intermediary Distribution Support | Standard Life House 1st Floor West 30 Lothian Road Edinburgh EH1 2DH |
Tel: 0845 279 2000* Fax: 0131 469 8213 Providing sales support to London North, London South, South West, Midlands, North England and Scotland and Northern Ireland business centres. View event details |
| sales_support@standardlife.com |
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| Bank and Wealth Management | Standard Life House 1st Floor West 30 Lothian Road Edinburgh EH1 2DH |
Tel: 0117 975 6108* Centralised Intermediary Sales, based in Edinburgh, provides a telephone based sales service in conjunction with regional Business Development Managers for Bank and Wealth Manager customers. |
| banks_support@standardlife.com |
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Adviser Accounts enquiries
| Our phone lines are open Monday to Friday from 0900 to 1700. | ||
| Department | Address | Contacts |
|---|---|---|
| Adviser Accounts | Standard Life Dundas House 20 Brandon Street Edinburgh EH3 5PP |
Tel: 0845 60 60 006* Fax: 0131 274 8607 |
| info_commission@standardlife.com |
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Standard Life International
| Our phone lines are open Monday to Friday from 0900 to 1700. | ||
| Product | Address | Contacts |
|---|---|---|
| International Bond | Standard Life Dundas House 20 Brandon Street Edinburgh EH3 5PP |
Tel: 0845 300 4273* or +353 1 639 7766* Option 1 - New Business and claims New Business new_business_team@slinternational.ieClaims service@slinternational.ieOption 2 - Quotes sales_quotes@standardlife.comOption 3 - All other queries service@slinternational.ie |
Standard Life Investments
| Department | Address | Contacts |
|---|---|---|
| Institutional Client Services (For queries on corporate pooled pension funds and segregated funds.) | Institutional Funds (Client Services) Standard Life Investments 1 George Street Edinburgh EH2 2LL |
Tel: 0131 245 9696* |
| investments_businessservicing@standardlife.com |
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| Mutual Funds (For queries on ISAs and Investment Funds.) | Mutual Funds Standard Life Investments 1 George Street Edinburgh EH2 2LL |
Tel: for accounts with 6 digits starting with '1', '2', '3' or '4' call 0845 279 3003* or 0131 245 2676* cit_mutual@standardlife.com Tel: for policy numbers starting with X, UA and W (Life) call 0800 634 7471* service_life@standardlife.comTel: for account numbers starting with WP (Wrap) call 0845 279 1001* wrap_servicing@standardlife.comTel: for account numbers starting with SP (FundZone) call 0845 279 2002* fundzone_servicing@standardlife.com |
| Wholesale Investment Technical (For information on fund performance, current investment approach or our views on the outlook for global investment markets.) | Wholesale Investment Technical Standard Life Investments 1 George Street Edinburgh EH2 2LL |
Tel: 0845 60 60 062* |
| investments_technical@standardlife.com |
Standard Life Wealth
| We work in partnership with financial advisers, tailoring our services to meet your clients’ needs. Please contact one of our business development managers: Ronnie Binnie James England |