Adviserzone and Wrap platform help
Do you have a question about using Adviserzone website, online services or our Wrap platform? Try our help sections for answers to the most frequently asked questions.
Wrap - all enquiries
| For IFAs who currently use Standard Life Wrap. Our phone lines are open Monday to Friday from 0900 to 1730. | ||
| Product | Address | Contacts |
|---|---|---|
| Wrap | Standard Life Dundas House 20 Brandon Street Edinburgh EH3 5PP |
Tel: 0345 279 1001* For account numbers starting with WP (Wrap) Option 1 – International Portfolio Bond Option 2 – SIPP Drawdown Option 3 – Any other SIPP Enquiries Option 4 – Wrap Access Option 5 – All other Wrap Enquiries |
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| Online Wrap help Do you have a question about using Wrap? Use our Wrap online help for hints and tips. |
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New business quotes
| Our phone lines are open Monday to Friday from 0900 to 1700. | ||
| Product | Address | Contacts |
|---|---|---|
| Individual Life and Pensions products International Bond (Standard Life International) |
Tel: 0345 279 88 99* |
|
 sales_quotes@standardlife.com |
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| Active Money SIPP and Active Money Personal Pension (AMPP) | Tel: 0345 0845 000* |
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| sales_quotes@standardlife.com |
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Submitting new business
| Our phone lines are open Monday to Friday from 0900 to 1700. | ||
| Product | Address | Contacts |
|---|---|---|
| Active Money SIPP | Standard Life Dundas House 20 Brandon Street Edinburgh EH3 5PP |
Tel: 0345 0845 000* New payments - hold the line Enquiries/chasers - hold the line Fax: 0131 274 8602 |
| sipp_customercentre@standardlife.com |
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| Active Money Personal Pension (AMPP) | Standard Life Dundas House 20 Brandon Street Edinburgh EH3 5PP |
Tel: 0345 278 5626* Option 1 Fax: 0131 274 8602 |
| ampp_customercentre@standardlife.com |
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| Individual Pensions | Standard Life Dundas House 20 Brandon Street Edinburgh EH3 5PP |
Tel: 0800 634 7473* Fax: 0131 245 0135 |
| newbusiness_ops@standardlife.com |
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| Group/Corporate Pensions | Standard Life Dundas House 20 Brandon Street Edinburgh EH3 5PP |
Tel: 0800 634 7479* or 0131 245 0896* |
| Life | Standard Life Dundas House 20 Brandon Street Edinburgh EH3 5PP |
Tel: 0800 634 7470* Fax: 0131 246 9973 |
| newbusiness_ops@standardlife.com |
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| International Bond (Standard Life International) | Standard Life Dundas House 20 Brandon Street Edinburgh EH3 5PP |
Tel: 0345 300 4273* (Option 1) or +353 1 639 7766* |
| new_business_team@slinternational.ie |
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| FundZone | Standard Life Dundas House 20 Brandon Street Edinburgh EH3 5PP |
Tel: 0345 279 2002* |
| fundzone_servicing@standardlife.com |
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Auto Enrolment
| Our phone lines are open Monday to Friday from 0900 to 1700. | ||
| Product | Address | Contacts |
|---|---|---|
| Good to go - New Scheme Enquiries | New Scheme Enquiries support team Tel: 0345 268 8478* |
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| Contact your Standard Life relationship manager for support with our Good to go solutions | ||
| Existing schemes | Existing group pension schemes Tel: 0345 278 5644 |
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Existing policy enquiries
| Our phone lines are open Monday to Friday from 0900 to 1700 unless indicated otherwise. Please quote the customer plan number in all communications you send to us. This will help us reply to your enquiry efficiently. | ||
| Product | Address | Contacts |
|---|---|---|
| Individual Pensions | ||
| Active Money Personal Pension (AMPP) | Standard Life Dundas House 20 Brandon Street Edinburgh EH3 5PP |
Tel: 0345 278 5626*
Option 1: New business related enquiries including paying money into a plan Option 2 then: 1 - Buying and selling funds 2- General servicing enquiries Option 3: Claims and transfers out |
| ampp_customercentre@standardlife.com |
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| Active Money SIPP | Standard Life Dundas House 20 Brandon Street Edinburgh EH3 5PP |
Tel: 0345 0845 000 Select from the following options: Option 1 - Drawdown Option 2 - Fundswitch/trading enquiry Option 3 - New business and increment quotes Option 4 - Annuity Enquiry Option 5 - Property Enquiry All other enquiries - Hold the line. |
| sipp_customercentre@standardlife.com |
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Property Enquiry team |
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| Executive Pensions (Executive Pension Plan (EPP), Individual Buy-Out Plan (IBOP) and Transfer Plan (S32)) | Standard Life Dundas House 20 Brandon Street Edinburgh EH3 5PP |
Tel: 0345 60 60 008* Fax: 0131 274 8609 |
| service_epp@standardlife.com |
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| Servicing – Personal Pensions Stakeholder Pensions and Retirement Annuity Contract (S226) | Standard Life Dundas House 20 Brandon Street Edinburgh EH3 5PP |
Tel: 0800 634 7476* Fax: 0131 274 8609 |
| service_ppp@standardlife.com |
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| Claims | Standard Life Dundas House 20 Brandon Street Edinburgh EH3 5PP |
Tel: 0800 634 7477* Fax: 0131 274 8609 |
| claims_ppp@standardlife.com |
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| Annuity and Pension payments | Standard Life Dundas House 20 Brandon Street Edinburgh EH3 5PP |
Tel: 0345 60 60 007* Fax: 0131 246 2275 |
| service_annuity@standardlife.com |
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| Group Pensions | ||
| Group Personal Pensions | Standard Life |
Tel: 0800 634 7479* or 0345 60 60 057* (Group SIPP/Group Flexible Retirement Plan 'D' numbered policies) Fax: 0131 274 8604 |
| service_gp@standardlife.com |
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| Corporate and IP Trading (Group SIPP and GFRP fund switching) | Tel: 0345 60 60 159* Fax: 0131 274 8604 |
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| gsippsi_scc@standardlife.com |
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| Occupational Pensions (Contracted In Money Purchase (CIMP), Retirement Account Plan (RAP) and Group Additional Voluntary Contributions Plan (GAVC) | Standard Life |
Tel: 0800 634 7480* Fax: 0131 245 0012 |
| Corppen_service@standardlife.com |
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| Small Self Administered Scheme (SSAS) | Tel: 0345 60 60 018* Fax: 0131 274 8607 |
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| ssas_unit@standardlife.com |
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| Bonds | ||
| International Bond (Standard Life International) | Standard Life Dundas House 20 Brandon Street Edinburgh EH3 5PP |
Tel: 0345 300 4273* or +353 1 639 7766* Option 1 - New Business new_business_team@slinternational.ieOption 2 - Quotes sales_quotes@standardlife.comOption 3 - Switches and Claims middle_office@slinternational.ieOption 4 - All other queries service@slinternational.ie
Fax: +353 1475 4025 |
| Onshore Bonds (General Enquiries) | Standard Life Dundas House 20 Brandon Street Edinburgh EH3 5PP |
Tel: 0800 634 7471* Fax: 0131 274 8603 |
| service_life@standardlife.com |
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| Onshore Bonds (Claims) | Standard Life Dundas House 20 Brandon Street Edinburgh EH3 5PP |
Tel: 0800 634 7472* Fax: 0131 274 8608 |
| service_life@standardlife.com |
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| Fundzone | ||
| FundZone (For accounts starting with SP) | Standard Life Dundas House 20 Brandon Street Edinburgh EH3 5PP |
Tel: 0345 279 2002* Fax: 0131 274 8606 |
| fundzone_servicing@standardlife.com |
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| Legacy policy enquiries | ||
| Standard Life Dundas House 20 Brandon Street Edinburgh EH3 5PP |
Tel: for policy numbers starting with X, UA and W (Life) call 0800 634 7471 or emailservice_life@standardlife.com |
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Website support
| Our phone lines are open Monday to Friday from 0900 to 1700. | ||
| Site | Address | Contact details |
|---|---|---|
| Adviserzone (registration, maintenance of your user profile, using the site) | Tel: 0345 60 60 036* |
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| sales_ecommerce@standardlife.com |
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| FundZone | ||
| FundZone (site navigation, product information, servicing queries) | Tel: 0345 279 2002* |
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| fundzone_servicing@standardlife.com |
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| FundZone (registration or access queries) | Tel: 0345 60 60 036* |
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| sales_ecommerce@standardlife.com |
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| Group Pension Zone | ||
| Group Pension Zone (general queries) | Tel: 0345 60 60 092* |
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| csd_ecommerce@standardlife.com |
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| Group Pension Zone (registration or access queries) | Tel: 0345 60 60 036* |
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| sales_ecommerce@standardlife.com |
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Business centres
| Our phone lines are open Monday to Friday from 0900 to 1700. | ||
| Business Centres | Address | Contact details |
|---|---|---|
| Adviser Relationships | Standard Life House 1st Floor West 30 Lothian Road Edinburgh EH1 2DH |
Tel: 0345 279 2000* Fax: 0131 469 8213 Providing sales support to London North, London South, South West, Midlands, North England and Scotland and Northern Ireland business centres. View event details |
| sales_support@standardlife.com |
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| Bank and Wealth Management | Standard Life House 1st Floor West 30 Lothian Road Edinburgh EH1 2DH |
Tel: 0117 975 6108* Centralised Intermediary Sales, based in Edinburgh, provides a telephone based sales service in conjunction with regional Business Development Managers for Bank and Wealth Manager customers. |
| banks_support@standardlife.com |
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Adviser Accounts enquiries
| Our phone lines are open Monday to Friday from 0900 to 1700. Including Change of Agency requests. NB: Letters of Authority for Information only should be sent to the relevant Existing policy enquiry team. | ||
| Department | Address | Contacts |
|---|---|---|
| Adviser Accounts | Standard Life Dundas House 20 Brandon Street Edinburgh EH3 5PP |
Tel: 0345 60 60 006* Fax: 0131 274 8607 |
| info_commission@standardlife.com |
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Standard Life International
| Our phone lines are open Monday to Friday from 0900 to 1700. Including Change of Agency requests. | ||
| Product | Address | Contacts |
|---|---|---|
| International Bond | Standard Life Dundas House 20 Brandon Street Edinburgh EH3 5PP |
Tel: 0345 300 4273* or +353 1 639 7766* Option 1 - New Business and claims New Business new_business_team@slinternational.ieClaims service@slinternational.ieOption 2 - Quotes sales_quotes@standardlife.comOption 3 - All other queries service@slinternational.ie |
Standard Life Investments
| Department | Address | Contacts |
|---|---|---|
| Institutional Client Services (For queries on corporate pooled pension funds and segregated funds.) | Institutional Funds (Client Services) Standard Life Investments 1 George Street Edinburgh EH2 2LL |
Tel: 0131 245 9696* |
| investments_businessservicing@standardlife.com |
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| Mutual Funds (for any queries regarding our OEIC or unit trust funds, including ISAs and Investment Funds) | Standard Life Investments (Mutual Funds) Limited PO Box 12233 Chelmsford CM99 2EE |
Tel: for accounts with 6 digits starting '1', '2', '3' or '4' call 0345 113 6966 or emailinvestor_services@standardlife.com |
Standard Life Wealth
| Standard Life Wealth contact number 0345 279 8880. |
The information on this site is for qualified financial advisers and must not be relied on by anyone else. If you are not an adviser please go to our customer website for more information about our products and services.
