SLG LiveSite Portlet

Accessibility

SLG LiveSite Portlet

We want you to be able to communicate with us as easily as possible so we have adapted our services to make them accessible to everyone.

Services in alternative formats

We can provide the following facilities to help you contact/communicate with us or for us to contact/communicate with you:

  • Large print
  • Braille
  • PC Disk
  • Type Talk (if you have registered for this service via a Third Party supplier)
  • Textphone service (if you have a minicom or textphone machine) on 0345 272 8841* .

For more information on these facilities please contact Accessibility Team, Standard Life, Customer Updates & Information Department, Standard Life House,  30 Lothian Road, Edinburgh, EH1 2DH. Or call 0131 245 0099.

If you have hearing or speech difficulties, you can call us on our Textphone facility on 0345 272 8841*, or e-mail us.  

Other accessibility features are available on this site:

  • Change text size
  • Alternative Text Tags.

Hearing or Speech Impaired

We can be contacted by Next Generation Text (NGT). To use this service you can download their app to your computer, laptop, tablet or android smartphone by visiting the NGT website where there are instructions on how to do this. We can also be contacted by Text Relay Service. Please type 18001 before the telephone number you wish to contact. A Relay Operator will join the line to convey the message. Alternatively, if you have a textphone, you can call us on 0345 272 8841.

Visually Impaired

We can also accept calls where the customer is using a Sign Language Interpreter (SLI) to speak on their behalf. We ask for the SLI's name or badge number and check they are registered using the NRCPD website.  If they are active & registered  you can continue the call/visit taking the customers instructions via the SLI.

Website Accessibility

We’re constantly working to make our websites as accessible and usable to the widest possible audience.
Our new website is designed to work with the accessibility options in IOS and Android on Tablet and mobile. It should also work with all major screen reader software.

We use larger text, bigger buttons and links so you can use it more easily. You can increase the font size to make the links and buttons larger.

Guidance from the BBC on:

• making your mouse easier to use (hyper link to http://www.bbc.co.uk/accessibility/guides/keyboard_mouse/ 
• using your keyboard to control your mouse (hyper link to http://www.bbc.co.uk/accessibility/guides/alternative_devices/
• alternatives to a keyboard and mouse (hyper link to 
http://www.bbc.co.uk/accessibility/guides/text_larger/
• increasing the size of the text in your web browser (hyper link to http://www.bbc.co.uk/accessibility/guides/magnify/
• changing text and background colours (hyper link to http://www.bbc.co.uk/accessibility/guides/change_colours/
• how to magnify your screen (hyper link to 
http://www.bbc.co.uk/accessibility/guides/magnify/
• screen readers and talking browsers (hyper link to http://www.bbc.co.uk/accessibility/guides/screenreaders/