SLG LiveSite Portlet

Accessibility and security

SLG LiveSite Portlet

Adviserzone has been tested for and should work on the following systems and browsers. The site may work on other browsers, but certain features may be disabled or may display incorrectly. Please note, some of our legacy applications such as Quotes and Portfolio Planner may not work on more recent browser versions.

Supported Browsers

To download the latest version of these browsers, click on their names (please see part 14 of our Legal Notice).

Supported Operating Systems

Windows Systems: 98, 2000, ME, NT, XP, Vista, 7.0
Mac OS

Screen Resolution

Your display settings should be set so that the 'Desktop Area' is at least 1024 x 768 pixels with a minimum of 65,000 colours recommended.

Cookies

Should be enabled. For more information on our use of cookies, please refer to our Cookie Policy.

Security

Standard Life uses Extended Validation SSL (Secure Sockets Layer) digital certificates on many of its secured websites, allowing you to be confident that you are accessing a secure webpage provided by Standard Life.  EV SSL certificates provide a greater level of assurance of the identity of the company behind the web site than other types of certificates. When entering a website that is secured with an EV SSL certificate, the URL address bar or text within the address bar will turn green, offering greater assurance that it is an authentic website.

Websites associated with Standard Life’s Wrap platform will continue to be protected by Organisation Validated (OV) certificates which also provide secure encrypted connections.  You can trust that the URL is provided by Standard Life, as we supply you with your own firm specific URL delivering access to your own branded version of Wrap.  As Wrap uses the same logon process as Adviserzone, which is covered by EV SSL certificates, Wrap users may see the address bar change between white and green as they move between webpages during a Wrap journey. This is expected behaviour and in all cases the padlock symbol will continue to display in the URL when users are in a secure part of the website.

Get safe online

Javascript

Should be enabled for some of the features to operate on this site.

Our commitment to providing services for everyone

We are committed to making our online content and services available to as many people as possible. We are continually making changes to improve accessibility, however if you find any content or services on this site difficult to use please contact us by email.

Services in alternative formats

We can provide the following facilities to help you contact/communicate with us or for us to contact/communicate with you:

  • Large print
  • Braille
  • PC Disk
  • Type Talk (if you have registered for this service via a Third Party supplier)
  • Textphone service (if you have a minicom or textphone machine) on 0345 272 8841* .

For more information on these facilities please contact Accessibility Team, Standard Life, Customer Updates & Information Department, Dundas House, 20 Brandon Street, Edinburgh, EH3 5PP. Or call 0131 245 0099.

If you have hearing or speech difficulties, you can call us on our Textphone facility on 0345 272 8841*, or e-mail us.  

Other accessibility features are available on this site:

  • Change text size
  • Alternative Text Tags.

Guidance from the BBC on:

Hearing or Speech Impaired

We can be contacted by Text Relay Service. Please type 18001 before the telephone number you wish to contact. A Relay Operator will join the line to convey the message.

Alternatively, if you have a text phone, you can call us on 0345 272 8841.

Website Accessibility

We’re constantly working to make our websites as accessible and usable to the widest possible audience.
Our new website is designed to work with the accessibility options in IOS and Android on Tablet and mobile. It should also work with all major screen reader software.

We use larger text, bigger buttons and links so you can use it more easily. You can increase the font size to make the links and buttons larger.

Guidance from the BBC on:

• making your mouse easier to use (hyper link to http://www.bbc.co.uk/accessibility/guides/keyboard_mouse/ 
• using your keyboard to control your mouse (hyper link to http://www.bbc.co.uk/accessibility/guides/alternative_devices/
• alternatives to a keyboard and mouse (hyper link to 
http://www.bbc.co.uk/accessibility/guides/text_larger/
• increasing the size of the text in your web browser (hyper link to http://www.bbc.co.uk/accessibility/guides/magnify/
• changing text and background colours (hyper link to http://www.bbc.co.uk/accessibility/guides/change_colours/
• how to magnify your screen (hyper link to 
http://www.bbc.co.uk/accessibility/guides/magnify/
• screen readers and talking browsers (hyper link to http://www.bbc.co.uk/accessibility/guides/screenreaders/