Standard Life adviserzone – Customer Service Propositions

We have produced Customer Service Propositions for a number of our products. These documents set out our standard service offerings across each of our main product lines.

The documents outline our service principles, channels for contacting Standard Life, service options currently offered, service level targets, and finally the customer service management approach.

Please click on the links opposite to select the relevant document.

Self Invested Personal Pension Plan (165kb, )
Individual Pension Products (Excluding SIPP) (161kb, )
Protection Products (162kb, )
Investment Bond Products (158kb, )

The information on this site is for qualified advisers only and must not be relied on by anyone else. If you are not an adviser you should go to our main website for information about our products and services.

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Please note that adviserzone features UK and offshore products provided by Standard Life Assurance Limited and other subsidiaries of Standard Life plc. Click here for a list of product providers.

Standard Life Assurance Limited (SC286833) is registered in Scotland at Standard Life House, 30 Lothian Road, Edinburgh EH1 2DH and is authorised and regulated by the Financial Services Authority. 0131 225 2552. Calls may be recorded/monitored.