The launch of Standard Life Healthcare's new business healthcare plan, giving you a lot more flexibility to meet your clients' needs, is just one of the reasons to recommend the Company to your clients. You will receive industry leading service levels, which have been recognised with Standard Life Healthcare winning the Best Customer Service Award at the Health Insurance Awards for the last 6 years. Not only will you and your clients receive award winning service, but advisers are offered generous commission rates and great support to help you along the way.
To give you peace of mind, there are dedicated Account Managers available to help you process new business and deal with commission queries. Electronic Policy Servicing enables you to service your corporate policies on-line, so you can view, amend and renew policies at your convenience. Additionally, Standard Life's website exclusively for financial advisers, www.adviserzone.com gives you easy access to the information you need on Standard Life Healthcare's products and services.
Furthermore, all elements of customer service are measured against service levels. New Business policy documents are despatched within 5 working days*. New claims are normally dealt with within 24 hours and the service standard for the subsequent payment of invoices is 10 working days. The Company also aims to respond to general policy administration queries within 5 days.
*assuming that all information required has been provided.
Customers are the cornerstone of Standard Life Healthcare's corporate values - whether dealing with an intermediary or the policyholder. A truly world-class service is provided by major investment in developing new systems and highly trained staff.
For more information on healthcare products contact Standard Life Healthcare's Intermediary Sales Department.
Telephone 0845 602 3461 Monday to Friday 9am-5.30pm. Call charges may vary. Calls may be recorded/monitored to help improve customer service. Or by email.
Click here to find out more about Standard Life Healthcare.
Log onto Electronic Policy Servicing from Standard Life Healthcare to carry out general policy servicing.
Links to other newsletter stories
New product launch - Welcome to business healthcare
How to give your clients what they want
Standard Life's declined Critical Illness claims drop by 11%
New ABI Critical Illness definitions
ISA rush over...but are your clients' savings plans protected?
Helping clients pick the right deferment periods
Timesaving Pipeline Tracking Service launched on adviserzone
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Standard Life Assurance Limited (SC286833) is registered in Scotland at Standard
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